Antoinette Boudouir's Policy

Spa Hours

Monday 10-9
Tuesday 10-9
Wednesday 10-9
Thursday 10-9
Friday 10-6
Saturday 9-6
How can I schedule an appointment?
You can schedule an appointment and register for courses and classes by phone or in person using your Visa, Mastercard, American Express, or the Discover Card. A $1 deposit (refundable at time of service) is needed to secure bookings.When we schedule you, we reserve the time and space for you, making it unavailable to others.

What is the Cancellation policy for appointments, courses and classes?
If you cancel your appointments with less that 24 hours’ notice, you will be charged 100% of the total cost of the treatment(s) reserved under your credit card. You must speak to an Antoinette's Boudoir professional in order to cancel and you will receive a cancellation reference number for your records. If you have questions about credit card charges related to cancelled appointment please note that you must provide us with the cancellation reference number. If you cannot provide us with the cancellation reference number your credit card will be subject to full charge of your appointment. No-show appointments will be charged 100% of the total cost of the treatment(s) reserved under your credit card.

Prices

Prices are subject to change without notice. In certain instances, our fee schedule may change before our website does. Please confirm prices with our reservationists while booking your appointment.

GIFT CERTIFICATES

To purchase a Certificate please call us at (212) 938-1099 or purchase a Certificate at our location.
Certificates must be presented at the time of redemption. Unfortunately, lost or stolen cards cannot be honored.
Gift Certificates are valid for one year from the date of purchase and are not refundable or exchangeable at any time.
Gift Cards
AB-SPA Gift Cards are exchangeable for services and products only, and have no cash value or expiration date. Refunds are not available on Gift Card purchases. Gift Cards will not be honored in payment for no-shows. Missed Gift Card's appointments will forfeit the entire value of the service scheduled. Sorry, no exceptions.

Prepaid Services

Due to the extensive effort of our staff to make your experience an unforgettable one, No refund can be given , Credit or Gift cards will be issued in lieu. All prepaid services have a one year expiration time. .

Scheduling

Call to make your appointment today:212-938-1099
Due to the constantly changing nature of our scheduling, we regret that we cannot accept appointments via e-mail.
Providing privacy to our guests, therefore overcrowding is not acceptable. Treatments are selected and reserved specifically for your needs, based on availability. We recommend making reservations in advance to assure preferred times. Spa packages with multiple services and multiple guests wishing to receive services at the same time should try to book appointments a week or two ahead of time. Of course, we are happy to except daily appointments upon availability.
If your usual therapist is not available at a convenient time for you, please feel free to book your appointment with another therapist. Experience a fresh approach!
Appointments
We ask that you arrive at the spa 15 minutes prior to your first scheduled appointment. We need that time to familiarize you with our facility, and to do a brief consultation to gain the information our therapists will need to best serve you. To get the most value from your services, please be prompt when arriving for appointments. If you arrive late, we may need to shorten the duration of your treatment accordingly so that subsequent guests are not inconvenienced

Tipping

Our prices do not include gratuities.
Your therapists work hard to make sure you are comfortable, safe and well-served during your visits to Spa. As with any service business, it is considered standard practice for clients to tip their service providers, and we appreciate your acknowledgment of our professionally trained staff. Customary tipping begins at 15% of your total service fee, but please feel free to show your pleasure with extraordinary service beyond this level if you so desire. Sorry – we are unable to charge tips to your credit card. Personal checks can be made out to your therapist.
If you prefer to use cash, or your therapist is already busy with another client, we provide envelopes and a basket for more discreet tips at our counter. Simply write the name of your therapist or esthetician on the envelope, put your tip inside, seal the envelope and drop it in the basket. We’ll make sure it gets to the right person, and we appreciate your generosity
Thank you kindly
20% gratuity will be added to all parties of 3 or more.
We recommend
We go to great lengths to create a relaxing atmosphere for you and our other guests, but we need your help to maintain it. Do yourself and everyone else a favor, and leave the distractions of the outside world… outside. We prefer that you leave pagers and cell phones at home or in your car, but if you must bring them in, PLEASE make sure they’re turned off.
We recommend against bringing valuables to the spa.  Spa is not responsible for lost or stolen items.

Right to refuse service

 Services may be denied at the discretion of management..  We absolutely do not offer tantric or sensual massage.  We only provide professional, therapeutic massage by New York State Licensed Massage Therapists.  Any suggestion of this nature and you will be escorted out. Therapist may terminate service at any time for customer misconduct, such as foul language or rude behavior
Spa Etiquette
We strive for perfection and do everything to ensure that you have an enjoyable experience. Therefore, please make note of the following information:
You may bring your own bathing suit or we can provide you with disposable spa wear. All treatments are performed in private rooms.  Wraps will be provided for facials. If you having a massage, the therapists will drape your body with sheets or alarge towels and only expose the part that they are working on.
Before and during your massage, facial or body treatment, please communicate with your therapist; they are your guides to your complete enjoyment of the treatment. If you are too hot or too cold, let them know. If you are uncomfortable with the amount of pressure being exerted during a massage, let them know. This is for you. They want to make it a great experience. Relax.

Please note: Due to the extensive effort of our staff to make your experience an unforgettable one, No refund can be given , Credit or Gift cards will be issued in lieu.

 

 

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